Governmental institutions have long been under pressure to provide fast, efficient, and effective services. The global pandemic has compounded the need for improved services and innovation. Before COVID-19, robotic process automation (RPA) was an emerging technology that reduced tedious, repetitive, yet necessary work in service to citizens.
During the pandemic, governments everywhere have worked to flatten the curve of COVID-19, watching a curve of work grow. These unprecedented times demanded immediate attention and unconventional solutions.
Watch the recording of the conversation between Jim Walker, Public Sector CTO and Evangelist at UiPath, and government RPA and artificial intelligence (AI) practitioners that accepted the challenge.
Hear from the Internal Revenue Service, Department of Defense, Customs and Immigration Services, and Palm Beach County Florida, as they explain how their RPA programs allowed them to build capacity for governments to better serve citizens and the mission.