It’s no secret that the pandemic has fundamentally reshaped some industries, and airlines have been the first to be impacted and face unexpected challenges. It was automation that also helped in a context of incredible volumes of requests and an unmatched pace of change.
But KLM – one of the most beloved global brands – has a wider story to tell. For years they have deployed automation to see an improvement in employee experience and a boost in customer satisfaction.
Virtual employees have a name and a face at KLM, appear in org charts on the wall and their first and foremost use is to take the robot out of the human.
Join us for a 30-minute relaxed and friendly discussion between Kid van Ramshorst who leads the Automation Center of Excellence at KLM and Asher Lake, who is now an independent automation coach to numerous companies in the Benelux region but is also Kid’s forerunner at KLM.
Kid addressed some of the topics below and also took questions from the audience:
- How to successfully embed your automation CoE into the IT division
- KLM's pioneering use of the UiPath Automation Hub
- What the most notable benefits of their automation journey have been to date
- How to deal with inherent challenges when deploying automation at scale