Jumpstart ServiceNow with UiPath Marketplace

Session #1: 10 possible pitfalls to avoid for a successful RPA roll-out

On Demand Webinar

Speakers

Main Speaker
Customer Success Manager, UiPath
Speaker
Technical Customer Success Manager, UiPath
Other Speaker
CEO Customer Success Manager, UiPath
The Speaker
Technical Customer Success Manager, UiPath
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath


ServiceNow provides digital workflows that create great user experiences and unlock employee productivity. Join our panel of speakers at this UiPath Immersion Lab event to learn how using UiPath with ServiceNow helps get you to the next level of productivity.

You’ll also discover how native integrations from the UiPath Marketplace accelerate your time to value. Our presenters will share innovative ways to use UiPath and ServiceNow together in ITSM, Service Desk, Cloud Operations, Test Automation and Digital Labor PMOs to significantly improve IT, customer, and employee experiences.

Agenda 

15:00 - 15:10
Welcome and Introduction
Event overview and introduction to the UiPath Marketplace and Immersion Lab
Andrei Hruscovschi – Automation Consultant, UiPath
15:10 - 15:30
UiPath Ecosystem and Partnership with ServiceNow
An overview of the UiPath technology ecosystem which drives innovation and more value from the technologies you already have with purpose-built integrations from the UiPath Marketplace.
Lynette York – Principal Technology Alliance Manager, UiPath
15:30 - 16:00
Digital Transformation in IT with UiPath and ServiceNow
The UiPath Platform and product vision for IT Automation with strategic partners like ServiceNow
Boris Krumrey – VP, Automation Innovation, UiPath
16:00 - 16:10 Break
16:10 - 17:00 Breakout sessions
  • IT Service Management and Service Desk Automation Deep-Dive
A deep-dive into IT service management and service desks as areas of great potential. We discuss UiPath's vision, products, and strategy for an end-to-end orchestrated experience that will improve customer experience, create value for your business and empower your agents.
Peter Villeroy – Industry Practice Director, IT Automation, UiPath
Huw Williams – Industry Practice Director, Contact Center, UiPath
Andrei Hruscovschi – Automation Consultant, UiPath

  • IT Cloud Operations Deep-Dive
A deep-dive into UiPath’s IT Automation capabilities to managing cloud resources, mail, users & groups, and many more IT operations.
Andrei Oros – Principal Product Manager (IT Automation), UiPath

  • Continuous Integration & Test Automation
A deep-dive into UiPath’s new Test Suite platform capabilities with RPA and Test Management in ServiceNow.
Rick Crosby – Senior Presales Consultant, UiPath
Marian Adam - Senior Sales Engineer, UiPath
Dean Murphy - Senior Presales Consultant, UiPath
17:00 - 17:10 Break
17:10 - 17:40
Deloitte Federal Customer Story
Learn how Deloitte Federal leverages ServiceNow and UiPath to deliver a Digital Labor PMO that improved productivity by 300%.
Bev McDonald - Specialist Executive, Deloitte Consulting LLP
17:40 - 18:10
Panel QA
Panel discussion with a review and summary of the sessions, and an opportunity to ask our experts questions.
Panel: Moderator - Andrei Hruscovschi with Lynette York, Boris Krumrey, Peter Villeroy, Huw Williams, Rick Crosby and Andrei Oros
 


Main Takeaways
 
  • Significantly improve IT, customer, and employee experiences by combining ServiceNow with the UiPath Platform.
  • Enhance your ServiceNow automations across ITSM, Service Desk, Cloud Operations and Testing use cases.
  • Faster bot development by leveraging reusable components and integrations from the UiPath Marketplace for the enterprise systems you use today like ServiceNow.

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