Transcom lead the way with customer care automation

The world’s best-loved brands trust Transcom to manage their customer service operations.

RPA can automate certain tasks within a contact center, making agents’ jobs easier and freeing up their time to focus on more important tasks. It is typically used to enhance efficiency in the contact center and improve customer service while lowering the overall total cost of ownership by up to 30%

Founded in 1995, Swedish-born Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on them for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in 85 contact centers and work-at-home networks across 27 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. 

Main Takeaways

• Discover how Transcom using RPA-technology to help agents and minimize queue.
• Find out how the business is saving about 60,000 hours a year with automation
• Learn what to identify and prioritize how to get the governance right