Avoiding pitfalls in process transformation: put your customer first

Session #1: 10 possible pitfalls to avoid for a successful RPA roll-out

5 December | 10:00 – 10:30 GMT

Speakers

Laura Stansfield
Operational Design & Transformation Manager, Aldermore Bank
Rufino Chiong
Industry Practice Director, UiPath
Other Speaker
CEO Customer Success Manager, UiPath
The Speaker
Technical Customer Success Manager, UiPath
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath
The benefits of process transformation are significant. They range from increased productivity and cost savings to improved customer and employee experiences.

However, organisations often face setbacks and unintended consequences that can diminish the return on investment and even cause harm.

Watch this webinar recording where we've spoken with Laura Stansfield, automation lead at Aldermore Bank, to discuss how prioritising customers can help you avoid the pitfalls of process change.

Agenda:

  • Common pitfalls in process transformation: what to avoid and why
  • A customer-centric approach to process transformation
  • Lessons learned and best practices: Aldermore Bank

Register:

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