An integral part of the Dutch Ministry of Finance, Belastingdienst—the Tax and Customs Administration is the organization with which every resident of the Netherlands comes into contact. ‘Death and taxes’ goes the adage, right?
With such a national span and importance, accuracy and efficiency are at the core of the organization— and automation has proven to be a crucial element to them. But also to decrease the public officers’ burden of many repetitive tasks.
Watch this 30-minute relaxed discussion to learn about the RPA deployment in Belastingdienst, while Paul ter Beek—ICT Sourcing and Procurement Expert will be interviewed by Asher Lake, an independent automation coach.
Here are some of the topics discussed in the session:
- What prompted Belastingdienst to start their automation project and what's specific for the organization?
- The structure and evolution of their RPA Competence Center and its top successes to date
- How to boost interest for automation within the organization and which internal sponsors are crucial
- Main recommendations for other governmental agencies when starting their automation journey
Our Coffee Chat series is an interactive webinar featuring UiPath customers and conducted in an interview format.