A bank of many firsts in Vietnam, Saigon Thuong Tin Commercial Joint Stock Bank, or Sacombank, is driving digital transformation both internally and in the entire Vietnamese banking ecosystem.
One of the first commercial banks in Ho Chi Minh City, the Bank was also the first Vietnamese commercial joint stock brand to list on the city’s stock exchange. Lauded for its innovative and forward-looking ethos, Sacombank is committed to leveraging technology to improve banking experiences for both customers and staff, from enabling cashless payment to automating operations.
As part of their daily operations, branch tellers used to work with many applications like call banking, E-banking, CRM, and LOS. These processes were a hassle to complete, taking up unnecessary amounts of time that could have been spent on customer consultations or up-sale and cross-sale activities.
By harnessing the power of robotic process automation (RPA), tellers now only have to input data into E-forms, and the rest of the work is done by the digital robots that copy and paste the information into the different applications. With it, employees are happier, and have more time to connect with the Bank’s most important stakeholders – their customers.
What can RPA and other automation processes do for you? Join Tu Anh Bui, Deputy Director of Digital Transformation Centre and Director of Financial Institutions at Sacombank for a Coffee Chat to understand how automation can help your business thrive.
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