Speakers
Bob Sacunas
VP, Strategic Engagements, UiPath
Marshall Sied
Co-Founder, Ashling Partners
Peter Marra
Leader of Intelligent Automation, ADT
The Speaker
Technical Customer Success Manager, UiPath
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath
AI and intelligent automation are revolutionizing customer experience by enabling seamless, personalized, and efficient interactions across channels, meeting the rising expectations of consumers.
Learn from UiPath customer, Peter Marra, of ADT that by adopting a multimodal approach that integrates technologies like RPA, AI Agents, and machine learning, contact centers can enhance operational efficiency, improve customer experiences, and create adaptive systems for future growth.
We will discuss how intelligent automation and AI can enable three strategic CX goals:
- Expand Self-Service Capabilities
Proactively engage customers with personalized communications and expand self-service coverage to reduce contact center dependency. - Boost Productivity and Quality
Equip agents with AI-driven insights and time-saving automations to enhance performance and outcomes. - Minimize Escalations and Errors
Bring back-office capabilities to the front line and let robots and AI Agents work tickets and fallout to remove friction and reduce resolution times.
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