The race to digitalisation: developing a digital road map in the insurance sector

Session #1: 10 possible pitfalls to avoid for a successful RPA roll-out

April 14 / 11:00am - 12:00pm EST


Sathya Sethuraman
Director, global insurance practice, UiPath
Patty Crawford
Head of platforms, AON
Isabelle Santenac
Global insurance sector leader, EY
Yanna Winter
Chief information officer, Generali Corporate and Commercial
Moderator: Matthieu Favas
Finance correspondent, The Economist


Insurance businesses have reached a point where they must sink or swim, no longer able to escape the wave of digitalisation that has revolutionised consumer markets. Consumer expectations and high levels of competition make digital interfaces and streamlined, digital backend processes a necessity. Among the must-haves is a seamless digital customer experience. Digitisation of backend operations—improving efficiency and empowering the workforce – are equally crucial, with contact centres and claims functions being priority areas so far. At the same time, a multitude of potential opportunities lie in new business models and revenue streams.

To meet the demands of a constantly shifting and highly competitive market, companies need a holistic road map to fully digitalise their business models. Leveraging data in decision-making and service design will enable companies to target opportunities and drive growth. Where are the most competitive players focusing their attention, and how can businesses at different levels of digital maturity scale up and maximise the positive impact of digital solutions?

Join Economist Impact and our expert panel for a webinar, supported by UiPath, to dig into digitalisation priorities and how to overcome potential roadblocks.

Key questions to address include;

  • What key drivers will affect the insurance market in the coming months, and how should companies adapt to stay competitive?
  • Where do leaders in the insurance space have their sights set for growth? What potential new revenue streams are likely to succeed?
  • How can businesses at varying levels of digital maturity become fully automated enterprises?

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