Transforming Insurance Operations Through AI and Automation

Insights from Implementing an Automation CoE at SCM Insurance Services


Sean Hinton
GM and VP of Sales, Canada, UiPath
Mike Ackroyd
Chief Information Officer, SCM Insurance Services
David Burnie
Principal and Founder, The Burnie Group
Brandon Robinson
Director of Customer Success, SortSpoke

New automation technologies and evolving customer expectations are driving rapid advancements across many industries. Though the insurance industry has traditionally been slower to benefit from these breakthroughs due to the industry’s unique complexities, some insurance companies are successfully using leading-edge advances in automation to transform the way they operate.

Key Topics

  • How SCM Insurance Services undertook their intelligent automation journey to differentiate from competitors and win market share

  • The most recent advances in intelligent automation and document extraction technologies

  • The types of processes that can be successfully automated using intelligent automation and the types of savings that can be seen

  • Best practices and lessons learned for a successful automation journey

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