Customer service leaders are moving beyond conversational AI and focusing on autonomous resolution.
While many organizations have invested in chatbots, copilots, and AI assistants, the next challenge is ensuring customer requests are actually completed across the systems, processes, and teams required to deliver an outcome.
Join UiPath experts Bob Sacunas, Imran Aziz, and Jonathan Decker as they share the biggest insights from CCW 2026 and demonstrate how organizations are connecting AI, automation, and orchestration to resolve customer requests end-to-end.
What You'll Learn
The Top Trends from CCW 2026
Discover the customer service, AI, and automation trends shaping the future of customer experience.
Why Leaders Are Focusing on Outcomes
Learn why leading organizations are measuring success by resolution, not just conversations.
Closing the Customer Service Execution Gap
See how to connect front-office interactions with back-office execution across enterprise systems.
AI Agent Testing & Continuous Validation
Understand how to continuously test AI agents and autonomous workflows to ensure they perform as expected and deliver reliable outcomes.
DEMO
See how UiPath helps organizations:
- Move beyond conversations to autonomous resolution
- Orchestrate work across enterprise applications
- Augment conversational AI and agent-assist solutions
- Continuously test AI agents and customer service workflows
- Improve customer outcomes while increasing operational efficiency
Who Should Attend?
- Customer Experience Leaders
- Contact Center Executives Customer Operations Leaders
- AI & Automation Teams
- Digital Transformation Leaders
Move beyond Conversations. Deliver Outcomes.
Join us to learn how leading organizations are using autonomous resolution to improve customer outcomes, increase efficiency, and scale service operations.
Speakers
