Empowering contact center agents to improve service

Session #1: 10 possible pitfalls to avoid for a successful RPA roll-out

March 26 / 5:00 - 7:30pm ET


Brad Beumer
Senior Director, Industry, UiPath
Phil Calzadilla
SLED Sales Regional Vice President, UiPath
Pradeep Paruchuri
Director, Sales Engineering, Public Sector, UiPath
Steve Towns — Moderator
Director of Content Strategy, Government Technology
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath

Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity, and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents, and reduced productivity. Automation can combat these challenges by cutting manual tasks and increasing contact center capacity—which improves experiences for both constituents and agents.

Download today to learn how agencies can use automation to deliver a higher level of constituent service while creating better workplaces for contact center agents. It’s the first in our quarterly series of live Workforce 2.0 webcasts that will show how automation can augment and empower public sector teams, enhance service delivery and strengthen compliance.

Watch now to learn how your agency can use automation to:

  • Deploy digital assistants to reduce contact center agent fatigue
  • Create a single platform to deliver information to multiple back-end systems
  • Provide intuitive training to contact center agents
  • Modernize the end user experience with self-service channels
*This webinar aired on October 3rd and was produced by Government Technology

Download today

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