Boosting Public Sector Efficiency with Agentic Automation

Public sector organizations face ongoing challenges with productivity due to manual processes and outdated technologies. Continued reductions in headcount will pose further challenges to mission delivery. Automation represents a powerful opportunity for public sector agencies to modernize their operations, reduce inefficiencies, and maximize employee productivity. The report has three major findings:

• Manual processes and outdated technology result in significant time lost which will lead to wasted effort. The slowness of these processes causes government employees to lose an average of 46 minutes per day. This inefficiency stems from slow approvals, redundant workflows, and paper-based systems, which create widespread frustration and reduce the ability of agencies to achieve their missions.
• Automation is already understood as an important tool for eliminating redundant tasks, reducing frustration, and improving overall workflow efficiency. Automation is widely seen as a solution to inefficiencies, with 82% of employees acknowledging its potential to streamline workflows and improve productivity. By eliminating repetitive tasks and accelerating decision-making, automation enables employees to focus on higher value, mission-critical work while boosting morale.
• Driving enterprise-wide change can always be a challenge. Despite its benefits, automation faces adoption challenges. Limited internal expertise (62% of responders), and insufficient training (49% of responders) can slow down adoption of automation. Addressing these barriers through phased implementation, robust employee training, and secure, user-friendly tools is essential for success. Bringing in larger, top-down automation pathways instead of individual task-based automation could address some of these barriers more cohesively.

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