Speakers
Rufino Chiong
EMEA Practice Director, CX and Contact Centers, UiPath
Scott Dresser
Contact Center Expert, UiPath
Sai Vijayendra Madiga
Global Practice Lead for AI, Roboyo
The Speaker
Technical Customer Success Manager, UiPath
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath
Artificial intelligence (AI) and agentic automation promise significant gains for contact centers in banking and financial services, from streamlining operations and reducing costs to transforming both the customer journey and employee engagement. Yet with technologies evolving rapidly and terminology often misunderstood, many BFS organizations are left unsure where to begin or why their initial investments haven't delivered expected results.
Those driving large-scale transformation are asking deeper questions. How can pilot use cases scale into enterprise-wide impact? What conditions must be in place to integrate AI into complex systems while delivering measurable business value? Without a strategic approach and cohesive orchestration, even the most powerful AI tools risk becoming disconnected experiments instead of true accelerators of growth.
Watch the on-demand webinar and learn from Rufino Chiong, EMEA Practice Director, CX and Contact Centers at UiPath, Scott Dresser, Contact Center Expert at UiPath, and Sai Vijayendra Madiga, Global Practice Lead for AI at Roboyo, how BFS organizations can go beyond the hype and implement agentic AI with purpose, clarity, and measurable ROI.
Those driving large-scale transformation are asking deeper questions. How can pilot use cases scale into enterprise-wide impact? What conditions must be in place to integrate AI into complex systems while delivering measurable business value? Without a strategic approach and cohesive orchestration, even the most powerful AI tools risk becoming disconnected experiments instead of true accelerators of growth.
Watch the on-demand webinar and learn from Rufino Chiong, EMEA Practice Director, CX and Contact Centers at UiPath, Scott Dresser, Contact Center Expert at UiPath, and Sai Vijayendra Madiga, Global Practice Lead for AI at Roboyo, how BFS organizations can go beyond the hype and implement agentic AI with purpose, clarity, and measurable ROI.
What you’ll learn:
✅ Clear up the confusion: understand terms like Gen AI, agentic automation, AI agents, and more—what they mean and how they apply in BFS contact centers.
✅ Clear up the confusion: understand terms like Gen AI, agentic automation, AI agents, and more—what they mean and how they apply in BFS contact centers.
✅ Why agentic automation for CX: explore why agentic automation enables greater autonomy, continuous decision-making, and deeper CX transformation compared to Gen AI alone, with insights on how to combine the two.
✅ Real-world use cases: see how leading financial institutions are integrating robots, AI agents, and humans to elevate service, reduce costs, and boost customer satisfaction.
✅ Build your roadmap: discover how to prioritize initiatives, choose between Gen AI or AI agents first, and structure a scalable automation strategy that accelerates time to value.
Register:
Registration success
