Speakers
Rufino Chiong
Practice Director, CX & Contact Centres, UiPath
Stephen Coia
Joint Managing Director, VKY Intelligent Automation Ltd
Harrison Jardine
Senior Manager, Protiviti
The Speaker
Technical Customer Success Manager, UiPath
The New Speaker
New Success Manager, UiPath
Last Speaker
Server Adminstrator, UiPath
Customer Experience and Contact Centre functions are embarking on the next wave of transformation to drive customer loyalty while balancing costs and productivity. AI and Automation are enabling shifts from: reactive to proactive service; multi-channel to best-fit channel; and siloed to holistic customer understanding—all the while supporting agents for a more complex issue mix.
Watch this on-demand webinar with UiPath and our partners, Protiviti and VKY for an insightful discussion around customer experience and contact centres.
Agenda:
Agenda:
- Key Imperatives for CX & Contact Centres
- AI & Automation Investment Trends in CX & Contact Centres
- Deconstructing Customer Journeys to Identify and Prioritize AI & Automation Opportunities: Protiviti
- Innovations from the Contact Centre Customer Lab: VKY
- Best practices, use cases, and success stories
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