UiPath Coffee Chat with Great American Insurance Group

In the second half of 2022, commercial insurers started seeing better pricing conditions, lower claims volumes, and increased underwriting surplus. While this marks an improvement for insurers, the positive momentum is predicated on four continuous years of premium increases that are expected to soften as customers begin shopping around. Commercial Insurers are at an inflection point, as industry analysts and leaders foresee a storm brewing that could quickly escalate into headwinds.

Innovative insurers are already transforming their business, operations, and technology with AI-powered intelligent automation, a tailwind generating force for driving growth and reducing claims losses. In this Coffee Chat with Great American Insurance Group, we will gain insights on:

• Preparing for headwinds – Key trends that are creating challenges for the Commercial Insurance Industry.
• Wading through turbulence – The importance of being resilient to emerging risks and preparing for emerging opportunities.
• Maneuvering to increase momentum – Innovating Claims operations shifting from reactive loss management to proactive risk mitigation.
• Accelerating with automation-enabled tailwinds – Leveraging emerging technologies and AI-powered automation to achieve faster time to value from transformation.

Join Pat and Nick to learn how Great American Insurance Group is using UiPath’s automation platform to drive their business and improve the lives of their customers and employees every day.

About Pat
Pat Ranganathan, Divisional Asst. Vice President at Great American Insurance Group in Cincinnati Ohio. He comes with over 30+ years of experience in Technology and 22 years in P&C Insurance. Most recently focused on Insurance Process Automation & Digital Transformation in Underwriting and Claims to improve Operational efficiency, Customer & Employee Experience by leveraging process optimization and Emerging Technologies. Eager to learn industry trends and Insure-Tech Innovations to bring value to the customers.

About Nick
Nick Hummel, Divisional Vice President of Claim Operations at Great American Insurance Group in Cincinnati, OH. Nick began his career in 2001 as a claims trainee and has handled all line of business claims. He assumed the role within Claim Operations 6 years ago. Nick is responsible for shared service offerings for Operational Support, Claims Customer Service, the Business Process team, and is the business owner of the Claims Operational Effectiveness strategy. He works with a team of professionals to implement process improvements, automation opportunities and technology enhancements to support the claims workflow as well as the employee and customer experience.

About Sathya
Sathya is a financial services and insurance industry strategist and thought leader with over 20 years of experience. He is a trusted advisor to Fortune 100 global insurance and financial services enterprises and has led large-scale Digital Transformation initiatives. Sathya brings critical insights to applying emerging technologies for differentiated customer experiences and operational efficiency.