Improving the Customer Experience with Automation

As Presented at BTOES Customer Experience Excellence Live

On Demand 45 minutes


Brad Beumer
Customer Experience Automation Leader. UiPath
Joe Nieto
Director, Customer Engagement, Health Sciences, elementBlue

Improving the Customer Experience with Automation

Transform your customer’s experience with end-to-end automation that goes beyond the contact center. Whether a customer seeks help online, in a store or branch office, or with your back office staff, UiPath enables organizations across industries to automate the entire customer journey.

Join Brad Beumer and Joe Nieto as they discuss the following: 

  • Zero-touch customer experience to reduce call volume and improve first contact resolution 
  • Automate follow-ups and handoffs to decrease customer wait times and improve customer satisfaction
  • Gain insights with customer journey analytics

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