On Demand Webinar

The Fully Automated Contact Center

On Demand

Speakers

Brad Beaumer
Customer Experience Automation Leader, UiPath
Jonathan Decker
Presales Technical Consultant, UiPath
Mladen Milanovic
Vice President, Global RPA Program, Presidio

The Fully Automated Contact Center

Transform your customer’s experience with end-to-end automation. Whether a customer seeks help online, in-store, or with an agent, UiPath enables contact centers to automate the entire customer journey – from initial self-service to human-assisted interactions. Join Brad Beumer and guests as they discuss the following:

  • Progressing toward a zero-touch customer experience to reduce call volume by 50% and improve first contact resolution
  • Take the robot out of your agents while reducing training time and error rates, and handling times by as much as 40%
  • Automate handoffs to the back-office to decrease customer wait times and improve customer satisfaction


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